Privacy Policy

01

Information we collect

Information you provide

• Reservations & inquiriesName, email, phone, mailing address, reservation dates, payment details, and any special requests (e.g. dietary needs).
• MessagesContent of emails, chats, or form submissions you send us.

Automatically collected data

• Site analyticsIP address, device type, browser, pages visited, time on site, and referring URLs via Google Analytics.
• Cookies & tagsCookies, web beacons, Google Ads cookies, and remarketing tags to personalise ads and measure performance.

Third-party sources

• Booking platformsBasic guest and reservation details from OTAs.
• Ad partnersAggregated, anonymised data from Google for ad targeting and reporting.

02

How we use your information

• Booking managementTo confirm, modify, and facilitate your reservation, and send confirmations or reminders.
• Site maintenance & improvementTo analyse usage, enhance navigation, and fix issues.
• Google Ads & remarketingTo serve relevant ads on Google and partner sites. Opt out anytime via Google Ad Settings or by managing cookies.
• Email promotionsTo send offers and updates if you’ve opted in. Unsubscribe anytime.
• Guest supportTo respond to inquiries, process special requests, and improve service.
• Legal & safety complianceTo meet local regulations (e.g. guest registers) and protect guests and property.

03

Cookies & similar technologies

• Essential cookiesRequired for core functions like processing payments or keeping you logged in.
• Performance cookiesHelp us understand which pages are popular.
• Advertising cookiesUsed by Google Ads for ad personalisation and measurement.
• Your controlsYou can disable or delete cookies in your browser settings. Disabling some cookies may limit site functionality or personalised ads.

04

Information sharing

• Service providersWe share only what’s necessary with payment processors, reservation systems, website hosts, email services, and ad platforms (including Google).
• Our teamOnly staff who need guest data (front desk, housekeeping, finance, marketing) can access it.
• Legal requestsWe may disclose data to comply with laws or protect rights.
• Business transfersIn a sale or merger, your information may transfer to the new owner. We’ll notify you and offer choices.

05

Data security

We use SSL encryption on our website and PCI-compliant payment processing to protect your data. While we strive for strong safeguards, no system is 100% secure. If a serious breach occurs, we will notify you and relevant authorities as required.

06

Your rights

• Access & correctionEmail us at info@lazydogboracay.com to request or correct your data.
• Opt-out of marketingUnsubscribe via any marketing email link or contact us directly.
• Ad personalisationManage your preferences at Google Ad Settings.
• Cookie settingsAdjust through your browser.
• Data deletionYou may request deletion, subject to legal and operational requirements (e.g. guest logs for safety or tax purposes).

07

Children’s privacy

Our services are for adults. We do not knowingly collect data from children under 13. If you believe we have, please contact us so we can delete it.

08

Updates to this policy

We may update this policy to reflect changes in practices or laws. The “Last Updated” date will change accordingly. Significant revisions will be highlighted on our website or emailed to registered guests.